Session: 1

Module: Manage with Confidence Introduction + PI

Delivery Format: In person

Units: WELCOME PROGRAM OVERVIEW

Learning Outcomes:

Identify how your organisation can utilise talent data insights to understand what drives your employees.

Summary:

This workshop will provide you with a overall guide for the entire program, including expectations, projects, and learning outcomes.

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units: MWCMT01 | Introduction to Management Theory Continued Learning

Learning Outcomes:

Demonstrate knowledge of manager competencies specific to current management theory.

Summary:

This module will provide you with a brief history and overview of classical and contemporary management theory. The course will also explore Red Wolf Groups 3 C’s to Management and how leverage you PI profile management style.

This module consists of three units to complete and explore:

1. Introduction to Management
2. Managing a Diverse Workforce
3. The Future of Management

Session: 2

Delivery Format: In person

Units:

MWCMT02 | Managing Diverse Workforces
MWCMT03 | The Future of Management

Learning Outcomes:

Identify aspects of diverse and inclusive management perspectives.
Understand the future needs of the workforce and how to identify skills gaps in management competencies.

Summary:

This unit will explore what it takes to manage people today. Our world is diverse and connected, ensuring that you have the skills needed to facilitated ethical and inclusive practices means you will not only set yourself up for success, but will also facilitate the success of others. Also included is exploration of what it means to manage in the present, and future of management.

Content Includes:

Cross-cultural perspectives
Generational perspectives
Accessibility
Gender Equity
DE&I
Motivators and detractors
Moving from individual contributor to manager
What is the future of work?
What does managing in the future look like?
What skills will we need to manage teams

Session: Ruby

Delivery Time: Self-Paced

Delivery Format: Ruby

Units: MWCCA01: Introduction to Capability Skills Continued Learning

Learning Outcomes:

Understand the core elements of management capability which impact the fundamental operational aspects of an organisation.

Summary:

This module will provide you with an overview of the four elements required to build manager capability:

Business Acumen
Critical Decision Making
Strategic thinking
Planning

Session: Coaching

Delivery Time: 60 minutes

Delivery Format: Virtual

Units: 1:1 coaching to foster growth and assist with strengths application and overcoming challenges

Learning Outcomes:

Empowerment of competencies
Individual development

Session: 3

Delivery Format: In person

Units:

MWCCA02: Business Acumen
MWCCA03: Critical Thinking and Decision Making

Learning Outcomes:

Demonstrate knowledge of operational management practices.
Understand how managerial decision making impacts the financial health of an organisation.

Summary:

This unit will unlock the foundations of business acumen. By understanding the functions of a business, managers are equipped to make better choices that reduce risk, cost and impacts, while increasing innovation and creativity. The benefits of understanding business acumen lead to high levels of employee and client experience and Organisational success. Making difficult decisions can be overwhelming, especially when the stakes are high and the outcome of the decision can impact many different diverse groups. Learning how to make informed decision with confidence will assist you in becoming a strong manager. In this module we will review:

Together we will explore:

What is business acumen?
Financial Impacts
Triple Bottom Line
How to manage a budget
Business case and proposal writing
Understanding Client and Employee Experiences
What is the feedback loop?
Risk Identification and management
How to leverage critical, design and Appreciative Inquiry as a thinking Framework
Decision making
Problem-solving
Delegation (of Authority)

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: 4

Delivery Format: In person

Units:

MWCCA04: Strategic Thinking
MWCCA05: Planning and Organisation

Learning Outcomes:

Learn how to embed strategy into operational tasks and apply team strategies to drive performance outcomes.
Identify the different approaches to decision making and problem solving.
Demonstrate the application of good time management through embedding planning and organisation approaches to team tasks and projects.

Summary:

What sets a great manager apart from an average manager? Their ability think strategically and apply strategy to operational tasks. The ability to shift from the macro to the micro, just like a camera lens, creates an adaptive and responsive mindset which leads to high performing teams and Organisational success. A lot of what managers do is based around our ability to plan well, execute on time, and meet deadlines. This coupled with the ability to organise projects, people, and logistics enables managers to automate and delegate tasks for efficiency and impact! Don’t get caught out and run out of time!

Together we will explore:

How to drive Organisational strategy
How to create a team strategy
Operationalizing a strategic plan
How to set OKRs and goals
How to develop and implement KPI’s
Establishing priorities
Identifying critical tasks
Identify capability
Time management
Project management
Leveraging tools to assist

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: 5

Delivery Format: In person

Units: MWCCC02: Communicating with Impact

Learning Outcomes:

Gain an overview of strong manager communication skills.

Summary:

You can have all the skills in the world, but if you lack the ability to communicate clearly, effectively and with compassion, your skills may not be enough! When managing others, our ability to communicate is paramount connecting with others, achieving goals, and empowering high performing teams.

What this session will cover:

Different communication style
Contextualisation to audience
Active Listening
Communicating with impact
Purpose
Listening with the intent to understand

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: 6

Delivery Format: In person

Units:

MWCCC03: Emotional Intelligence
MWCCC04: Courageous Conversations

Learning Outcomes:

Identify the attributes that contribute to high emotional intelligence and why emotional intelligence in management is important.
Demonstrate how to hold courageous conversations and the benefits of open communication.

Summary:

Emotional Intelligence (EQ) is the capacity to tune into your own feelings, sense inner signals, and recognize how your feelings affect you and your performance. EQ allows managers to both recognize and better understand the emotions and drivers of ourselves and others. Everyone can benefit from developing foundational skills in communicating with impact. These skills will facilitate an avenue to develop and refine your communication skills. As managers, we need to engage with people on a daily basis. Sometimes our approach to conversations, people and topics can be challenging but it need not be.

What this session will cover:

What is EQ?
Self as a concept
Why do good managers have self-awareness and EQ?
EQ applied
Understanding how others perceive you through PI
What is a courageous conversation?
Why are they hard to have?
What is the benefit of having them?
What skills do you need to host courageous conversations?

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: 7

Delivery Format: In person

Units:

MWCCC05: Give Me Feedback

Learning Outcomes:

• Demonstrate how to give and receive constructive and positive feedback
• Apply feedback effectively by identifying clear actions
• Build confidence in using feedback to support development, performance, and accountability

Summary:

Feedback is a part of daily life, yet we often shy away from it in the workplace. This session focuses on unlocking the potential and value of feedback when approached with clarity, intention, and confidence.

As managers, developing the ability to both give and receive feedback is essential to accelerating our professional growth and that of our colleagues. When feedback is used well, it strengthens communication, builds trust, and contributes to a healthier and more effective organisational culture.

This session provides practical tools and structured approaches to help managers engage in clear, constructive, and development-focused feedback conversations.

What this session will cover:

• What feedback is and why it matters
• Why feedback is a gift that supports growth and learning
• What feedback is not
• How to give effective, constructive feedback
• How to receive feedback with openness and professionalism
• What to do with feedback to create meaningful action and improvement

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: Coaching

Delivery Time: 60 minutes

Delivery Format: Virtual

Units: 1:1 coaching to foster growth and assist with strengths application and overcoming challenges

Learning Outcomes:

• Empowerment of competencies
• Individual development

Session: 8

Delivery Format: In person

Units:

• MWCCP01: HR Fundamentals
• MWCCC06: Unconscious Bias
• MWCCC07: Negotiation, Mediation, and Complaint Resolution

Learning Outcomes:

• Understand how core Human Resource Management fundamentals relate to the employee lifecycle
• Recognise how unconscious bias can influence people’s decisions across hiring, development, and performance
• Develop awareness of how bias shows up in everyday management practices and how it can be mitigated
• Build confidence in using negotiation, mediation, and complaint resolution skills to manage workplace conversations
• Apply HR, bias awareness, and conflict resolution principles to support fair, consistent, and effective people management

Summary:

Managing people is complex. Leaders are required to balance performance, goals, and delivery while also supporting the diverse needs of individuals and teams. Wearing multiple hats can feel overwhelming, particularly when people-related challenges arise.

This session builds foundational understanding of HR fundamentals and how they apply across the employee lifecycle, while also exploring the human factors that influence workplace experiences. Participants will examine how unconscious bias can shape decisions and interactions and how increased awareness can help create more equitable and inclusive practices.

The session also introduces practical negotiation, mediation, and complaint resolution skills to help managers navigate difficult conversations with clarity and confidence. By strengthening their capability in these areas, managers are better equipped to resolve issues early, maintain positive working relationships, and lead fairly and consistently.

What this unit will cover:

• Understanding the employee lifecycle and key HR touchpoints
• Hiring and inspiring the right talent using Predictive Index insights
• Exploring unconscious bias and how it shows up in people decisions
• Strategies to recognise and mitigate bias in the workplace
• Team dynamics, engagement, and inclusive leadership practices
• Using negotiation and mediation skills to manage workplace conversations
• Managing internal and external complaints with professionalism and empathy
• Rewards and recognition to support motivation and retention

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: 9

Delivery Format: In person

Units:

MWCCP02: Values
MWCCP03: Driving Team Engagement
MWCCP04: Development Planning

Learning Outcomes:

Demonstrate an understanding of the employee lifecycle and the people skills you need to manage high performing teams.
Demonstrate a clear understanding of a values based approach to managing others
Understand the importance of fostering team culture through utilising PI to enhance team dynamics.
Drive team engagement through a strengths-based approach.
Develop individuals and create a future-ready workforce through career, development, and succession planning.

Summary:

Managing people is tough. Not only do you need to focus on the teams goals and tasks, but you also need to focus on people needs. You need to be a master of multiple hats. This can be overwhelming. With a small amount of HR fundamental understanding, you will be able to navigate people challenges easier!

Together we will explore:

Values
Driving Team Engagement
Development Planning

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: Coaching

Delivery Time: 60 minutes

Delivery Format: Virtual

Units: 1:1 coaching to foster growth and assist with strengths application and overcoming challenges

Learning Outcomes:

Empowerment of competencies
Individual development

Session: 10

Delivery Format: In person

Units:

MWCCP05: Performance Management
MWCCP06: Team Efficiencies
MWCCW01: A Holistic Approach to Well-being

Learning Outcomes:

Understand the process and skills needed to performance manage both high performing and low performing individuals
Learn how to create team efficiencies through managing remote workforces, hosting constructive meetings, and conducting individual 1:1 meetings with team members.
Understand why well-being in the workplace is important.
Learn the different aspects of well-being to create a healthy workplace.
Demonstrate how to create elements of safety within a workplace

Summary:

Building on for the last session we will continue to explore the people function of management. We will also explore what it means to be aware of your health and the health of others. Your health and well-being are the most important assets you have. The health and well-being of your team is also the most important asset they have. Together, the teams well-being level will have an direct impact on the the ability to deliver quality outcomes. Well-being is critical to building high performance, self-awareness and a safe workplace.

In this session we will review:

An introduction to well-being at work
The Whole Self
Elements of safety (Psychological, Intellectual, Physical, Emotional

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Session: 11

Delivery Format: In person

Units:

MWCCS01: Leveraging Technical Skills
MWCCS02: Quality Assurance and Innovation

Learning Outcomes:

Demonstrate how to perform a skills assessment to understand areas of strength and opportunity within the skill-set talent of your team.
Identify areas for improvement and encourage individuals to be innovative.

Summary:

At the end of the day, our ability to execute on tasks is critical to achieving results. As managers we need to understand the importance of balance. Balance requires not only a strategic and people lens, but a competency and compliance lens.

This module will discuss:

Building team capability and competency
Innovation
Total Quality Management (TQM)
Compliance

Session: Ruby

Delivery Time: Self-paced

Delivery Format: Ruby

Units:

MWCCC01: Introduction to Interpersonal Skills
Continued Learning

Learning Outcomes:

Demonstrate how to build credibility as a manager through strong communication skills.

Summary:

We have all probably heard the adage of you can be a great manager and struggle with leadership. While classical management approaches look at people, resources and tasks, a critical component to manage others today and into the future is our ability to embrace and execute on raw human qualities. These qualities in management are known as interpersonal skills. These skills will assist you in driving connection with others.

What this session will cover:
Why do good managers develop strong interpersonal skills?
Project Aristotle
Introduction to core communication skills
Introduction to people practices
Introduction to well-being

Summary:

We have dedicate a full day for you to present back on your project work that you have contributed to throughout the program.